Top Free
Helpdesk & Omnichannel Support Alternatives

Professional-grade replacements for Helpdesk & Omnichannel Support software. Verified for features, security, and zero cost.

Tools Tested

100%

Free or Open Source

Database Updated Dec 2025

Hand-Picked Comparisons

Save $79/agent/mo + $1 per AI Resolution

Kayako One

A high-end omnichannel helpdesk that consolidates email, live chat, and social media into a single customer journey view. The 2026 'Kayako One' model features a unified inbox and advanced AI automation. However, its high per-agent cost and the new $1 charge for every ticket successfully resolved by AI make it restrictive for growing startups.

Top Recommended Replacement

FreeScoutPRO CHOICE

100% free core; self-hosted (PHP/Laravel); unlimited agents and mailboxes; huge library of low-cost modules (LDAP, WooCommerce, WhatsApp); zero per-ticket fees.

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Mastering Helpdesk & Omnichannel Support for Free

Our mission at Best Free Alternatives is to democratize access to high-end digital tools. The software listed above provides professional-grade results without the burden of monthly subscriptions. Whether you are a student, freelancer, or small business owner, these Helpdesk & Omnichannel Support alternatives are production-ready.