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Best Free Alternatives to Kayako One
Stop paying $79/agent/mo + $1 per AI Resolution. Discover professional-grade tools that won't break your budget.
Category: Helpdesk & Omnichannel SupportVerified for 2025
Top Recommended Replacements
FreeScout
FREETop Open-Source Alternative
Why we like it
100% free core; self-hosted (PHP/Laravel); unlimited agents and mailboxes; huge library of low-cost modules (LDAP, WooCommerce, WhatsApp); zero per-ticket fees.
Keep in mind
Requires manual server maintenance; mobile push notifications require a small annual fee for the gateway.
SupportPal
Best for Enterprise Self-Hosting
Why we like it
Professional, polished UI; unlimited operators and tickets; native multi-brand support; handles high-volume ticketing with ease; high data privacy/GDPR compliance.
Keep in mind
Paid software (not FOSS); requires a license per installation; support is primarily email-based.
Zammad
FREEBest Modern UI & Web-App Feel
Why we like it
Beautiful, fast web-app interface; built-in 'mentions' and 'watch' features (similar to Slack/GitHub); supports Telegram, Facebook, and WhatsApp; open-source core.
Keep in mind
Self-hosting Zammad is resource-heavy (requires Elasticsearch/Redis); setup is more complex than FreeScout.
UVdesk
FREEBest for E-commerce Integration
Why we like it
Excellent integration with e-commerce platforms like Magento and OpenCart; lightweight Symfony-based architecture; easy to customize ticket workflows.
Keep in mind
The interface is functional but lacks the modern 'chat-first' feel of Kayako or Zammad.
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