Top Free
E-commerce Support / Helpdesk Alternatives

Professional-grade replacements for E-commerce Support / Helpdesk software. Verified for features, security, and zero cost.

Tools Tested

100%

Free or Open Source

Database Updated Dec 2025

Hand-Picked Comparisons

Save $60 - $900+/mo

Gorgias

The premier helpdesk for Shopify merchants, loved for its deep integration that allows actions (refund/cancel) directly in chat. However, its volume-based pricing punishes growth, and 'AI Agent' add-ons can lead to expensive 'double billing' on automated tickets.

Top Recommended Replacement

Shopify InboxPRO CHOICE

The native, completely free chat tool built by Shopify; allows you to send product links and discount codes directly in chat; uses 'Shopify Magic' (AI) to suggest replies for free.

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Mastering E-commerce Support / Helpdesk for Free

Our mission at Best Free Alternatives is to democratize access to high-end digital tools. The software listed above provides professional-grade results without the burden of monthly subscriptions. Whether you are a student, freelancer, or small business owner, these E-commerce Support / Helpdesk alternatives are production-ready.