View all E-commerce Support / Helpdesk Alternatives
Best Free Alternatives to Gorgias
Stop paying $60 - $900+/mo. Discover professional-grade tools that won't break your budget.
Category: E-commerce Support / HelpdeskVerified for 2025
Top Recommended Replacements
Shopify Inbox
FREEBest for Starters (<$1M Revenue)
Why we like it
The native, completely free chat tool built by Shopify; allows you to send product links and discount codes directly in chat; uses 'Shopify Magic' (AI) to suggest replies for free.
Keep in mind
It is not a full helpdesk (no ticketing system for email); you cannot manage social media comments or complex workflows.
Re:amaze
Best for Predictable Pricing
Why we like it
Charges per support agent (approx $29/seat), not per ticket; you can have unlimited customer conversations without your bill exploding; features a similar 'Live View' of what customers are looking at.
Keep in mind
The interface is less modern than Gorgias; the Shopify integration is deep but slightly less 'one-click' for complex refunds.
Tidio (Lyro AI)
FREEBest for AI Automation
Why we like it
Features 'Lyro', a conversational AI that answers 70% of questions for a flat fee (cheaper than Gorgias AI); excellent free tier for small shops; combines Email, Chat, and Messenger.
Keep in mind
The 'Ticketing' system for email is weaker than Gorgias (it feels more like a chat app); advanced analytics are locked behind higher tiers.
Richpanel
Best for Self-Service (Amazon Style)
Why we like it
Focuses on 'Ticket Deflection'; creates an 'Amazon-like' My Account portal where customers can self-refund or track orders without ever emailing you; reduces ticket volume by 50%.
Keep in mind
The agent interface is decent but less powerful than Gorgias for manual work; requires you to adopt their 'self-service' philosophy.
eDesk
Best for Multi-Channel Sellers
Why we like it
The only tool that truly integrates Amazon, eBay, Walmart, and Shopify into one inbox; perfect for sellers who aren't just on Shopify.
Keep in mind
Interface can feel cluttered due to the sheer number of marketplace integrations; pricing can be complex.
HelpScout
Best for Simplicity
Why we like it
A beautiful, invisible helpdesk that feels like regular email to the customer; flat pricing per user; integrates with Shopify to show customer data in the sidebar.
Keep in mind
You cannot 'edit order' or 'refund' directly inside the HelpScout window without third-party plugins.
Crisp
Best Unlimited Alternative
Why we like it
One flat price ($25/mo) for unlimited seats and unlimited volume; includes 'MagicBrowse' (see the user's screen); amazing value for high-volume, low-margin stores.
Keep in mind
The Shopify integration acts more like a CRM (view data) rather than an Action tool (refund data).
Zendesk (for E-com)
Best for Enterprise
Why we like it
The industry standard for massive teams; highly customizable; 'Sunshine' platform allows for custom e-commerce apps; stable and scalable.
Keep in mind
Overkill for most Shopify stores; setup is difficult and often requires a consultant; expensive.
HelpIn (AI)
Best AI Specialist
Why we like it
A dedicated AI agent for e-commerce that drafts responses based on your policy documents; plugs into existing helpdesks to cut workload.
Keep in mind
Not a standalone helpdesk (usually needs to be paired with another tool).
UVdesk
Best Free Open Source
Why we like it
A fully open-source helpdesk you can host yourself; build your own integrations; zero monthly fees if self-hosted.
Keep in mind
Requires technical setup; no native Shopify 'One-Click' integration.
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