View all Customer Success (CSP) Alternatives
Best Free Alternatives to Totango
Stop paying $18,000/yr (Enterprise Tier). Discover professional-grade tools that won't break your budget.
Category: Customer Success (CSP)Verified for 2025
Top Recommended Replacements
Custify
Best Direct Professional Alternative
Why we like it
Designed specifically for B2B SaaS; offers instant access and 4-week 'Concierge Onboarding'; features real-time lifecycle tracking that isn't limited by data lookback windows like Totango's lower tiers.
Keep in mind
Still a paid SaaS; UI is simpler but less 'composable' than Totango.
Twenty
FREEBest Modern OSS Alternative
Why we like it
The leading open-source CRM alternative to Salesforce/HubSpot; highly flexible data model allows you to build out custom 'Success' views and health metrics for $0; zero vendor lock-in.
Keep in mind
Requires manual setup of 'Health Score' logic (not out-of-the-box).
Baserow
FREEBest for Custom Health Scoring
Why we like it
An open-source no-code database; perfect for teams that want to build their own health scoring engine using SQL or simple formulas; handles large datasets much faster than Airtable.
Keep in mind
Not a specialized CS tool; requires building your own automation playbooks.
SuiteCRM
FREEBest for Enterprise Complexity
Why we like it
A battle-tested open-source CRM; can be configured for complex account hierarchies and automated workflows; supports unlimited users for free if self-hosted.
Keep in mind
Interface feels dated (legacy enterprise style); steep learning curve.
ChurnZero (Trial/Mid-market)
Best for Playbook Automation
Why we like it
Famous for its 'Plays' (branching automation); better in-app engagement tools than Totango; very proactive alert system for churn-risk signals.
Keep in mind
Pricing can also be high; UI is reported as 'clunky' by some users.
Freshsuccess
FREEBest Integrated Value
Why we like it
If you use Freshdesk or Freshsales, the success module is often bundled cheaply; easy to set up for teams already in the Freshworks ecosystem.
Keep in mind
Very limited if you use other tools like Zendesk or Salesforce.
Akita
FREEBest for Early Stage
Why we like it
Extremely fast setup (connects to your tools in minutes); free plan available; provides clear 'Segments' and simple health alerts without the $18k entry fee.
Keep in mind
Lacks the deep AI insights and predictive modeling of Totango Premier.
Hiver
FREEBest for Inbox-based Success
Why we like it
Turns Gmail into a collaborative success tool; perfect for CSMs who live in their inbox; includes free 24/7 human support.
Keep in mind
Not a full CDP; cannot track complex product usage data.
OpenProject
FREEBest for Onboarding
Why we like it
If your 'Customer Success' is mostly project-based onboarding, this is the gold standard; professional Gantt charts and task tracking for $0.
Keep in mind
No native 'Health Score' engine.
NocoDB
FREEBest for Data Sovereignty
Why we like it
Turns your existing customer database into a smart spreadsheet; allows you to visualize customer status without expensive SaaS seats.
Keep in mind
Requires a technical user to connect the data source.
Velaris
FREEBest for Health Precision
Why we like it
A modern 2025 platform that offers dynamic health scoring; captures sentiment and engagement signals that Totango often misses.
Keep in mind
Newer platform; fewer enterprise integrations than Totango.
Planhat (Free Trial)
Best for Data-Heavy Teams
Why we like it
Incredible flexibility; basically a 'BI tool' for Customer Success; allows for multi-dimensional health tracking.
Keep in mind
Very high complexity; 'blank canvas' problem makes setup difficult.
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