View all AI Customer Service & CRM Alternatives
Best Free Alternatives to Intercom (Fin AI Era)
Stop paying $39/seat (Essential) + $0.99 per Fin Resolution. Discover professional-grade tools that won't break your budget.
Category: AI Customer Service & CRMVerified for 2025
Top Recommended Replacements
Chatwoot
FREETop Open-Source Alternative
Why we like it
100% data ownership; omnichannel support (WhatsApp, Slack, Email) included; zero per-resolution fees; highly extensible for developers via API.
Keep in mind
Self-hosting requires technical expertise (Docker/Linux); AI features require separate integration with Rasa or OpenAI.
Crisp
FREEBest for Startups
Why we like it
Flat-rate pricing (no per-seat tax); includes 'MagicBrowse' (co-browsing), live translate, and a shared inbox; extremely fast and lightweight widget.
Keep in mind
Advanced AI automation is restricted to higher tiers; lacks the deep CRM 'Segment' logic found in Intercom.
Help Scout
Best for Human-Centric Teams
Why we like it
Focuses on email-style simplicity; excellent collaboration tools for human agents; very predictable pricing; high-quality mobile apps.
Keep in mind
Chat features are less 'proactive' than Intercom; AI features are currently more about agent assistance than full customer-facing automation.
Chaskiq
FREEBest Niche FOSS Alternative
Why we like it
Built on Ruby on Rails; supports video calls, onboarding tours, and newsletter campaigns natively; totally free to self-host.
Keep in mind
Smaller community compared to Chatwoot; documentation can be sparse for complex deployments.
Need more options?
Explore our full directory of AI Customer Service & CRM software alternatives.
Browse the AI Customer Service & CRM Hub