View all Customer Success (CSP) Alternatives
Best Free Alternatives to Gainsight
Stop paying $25,000 - $100,000+ / yr. Discover professional-grade tools that won't break your budget.
Category: Customer Success (CSP)Verified for 2025
Top Recommended Replacements
Vitally
Best Direct Professional Alternative
Why we like it
The 'cleanest' UI in the CS space; implementation is measured in weeks, not months; powerful 'Docs' feature allows for collaborative success plans with customers; much better automation engine than Gainsight for agile teams.
Keep in mind
Still a paid SaaS; pricing is private but typically well below Gainsight's.
SuiteCRM
FREEBest Open Source Replacement
Why we like it
The world's most popular open-source CRM; can be fully customized to replicate Gainsight's 360-degree views and health metrics for $0; you own the data entirely; massive community support.
Keep in mind
Requires a developer/admin to set up the 'Success' logic and health scores manually.
Accoil
FREEBest Lightweight 'Unbundled' CS
Why we like it
Perfect for Seed-to-Series A startups; unbundles 'Health Signals' from the rest of the CS bloat; sends alerts directly into Slack or your existing CRM when an account is at risk; setup takes under 24 hours.
Keep in mind
Lacks the complex journey orchestration or automated 'Email Plays' of a full CSP.
Twenty
FREEBest Modern OSS CRM
Why we like it
A modern, open-source CRM built to replace Salesforce; highly flexible data model allows you to build out your own 'Customer Success' workflows for free; natively collaborative for teams.
Keep in mind
Still in active development; feature set is leaner than SuiteCRM.
Odoo (Customer Success Module)
FREEBest for Integrated Business
Why we like it
Part of the Odoo ERP ecosystem; the 'Community' edition is open-source; if you only use the CRM/Success apps, it's extremely cost-effective; integrates with billing and support natively.
Keep in mind
UI is utilitarian; can be complex to customize for specific SaaS health metrics.
Custify
Best for Small-Mid SaaS
Why we like it
Purpose-built for B2B SaaS; features an 'Autopilot' mode for common CS tasks; high-quality support and guided onboarding included; health scoring is intuitive.
Keep in mind
Not open source; lacks the extreme customization depth of Gainsight.
YetiForce
FREEBest for Complex Customization
Why we like it
Includes over 80 modules for managing complex business processes; excellent for teams that need high security and custom data layers for their CS function for free.
Keep in mind
Interface is heavy and requires training for CSMs.
Baserow
FREEBest 'Build Your Own' Success Tool
Why we like it
An open-source Airtable alternative; perfect for teams that want to build their own health scoring and account tracking databases for $0; very fast API for custom integrations.
Keep in mind
Requires you to build the 'Success' logic yourself.
Vtiger
FREEBest All-in-One OSS
Why we like it
Includes sales, marketing, and support in one open-source package; can be configured to track customer lifecycle and NPS scores without monthly fees.
Keep in mind
The cloud version is paid; open-source version requires self-hosting.
CiviCRM
FREEBest for Nonprofits/NGOs
Why we like it
If your 'Customer Success' is actually 'Donor' or 'Constituent Success,' this is the gold standard; 100% free and open source; designed for long-term engagement.
Keep in mind
Not suitable for B2B SaaS product usage tracking.
Discourse
FREEBest for Community Success
Why we like it
Replaces Gainsight's 'Customer Communities' product; the world's leading open-source discussion platform; incredible for building customer advocacy and self-service for free.
Keep in mind
Does not track health scores; it's a community platform, not a CRM.
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